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FAQ

Products & Pricing
How can I access your price list?
Once you register, our digital catalogue link is sent automatically via WhatsApp or email.
Are samples free of charge? Is shipping included?
Some samples are free. Shipping is usually buyer-paid unless a promotion applies.
Is there a Minimum Order Quantity (MOQ)?
Yes. MOQs vary by product group; see the catalogue.
Are VAT / customs duties included?
Domestic (TR) prices include VAT. For exports, duties/taxes are paid by the receiver.
Which payment methods do you accept?
Bank transfer and invoiced B2B options. Contracted terms may apply for distributors.
Orders & Delivery
How fast do you ship?
In-stock items dispatch within 2–5 business days. Custom orders vary.
Do you ship internationally?
Yes. Economy: ~6–12 days, Express: ~3–6 days (excluding customs).
Who pays the shipping fee?
Domestic promos may cover it; otherwise buyer pays. International shipping is buyer-paid.
How can I track my order?
Tracking link shared via SMS/WhatsApp upon dispatch.
Do you offer insurance & documents?
Optional insurance on request. Commercial invoice and contents are included.
Returns & Exchanges
What can be returned?
Damaged/incorrect or unused, unopened items.
Return window
14 days from delivery.
Who pays the return shipping?
We cover wrong/defective items; others are buyer-paid.
Are opened items returnable?
For hygiene reasons, opened/used items are not accepted.
Refund timing
5–10 business days after inspection.
Distribution & Partnership
How do I apply as a distributor?
Select “Distributor” in the registration form. Our sales team contacts you.
Evaluation time
7–14 days.
Training & marketing support
Yes—trainings, promo materials and campaign support.
Training & Support
How can I access training videos?
Links inside the digital catalogue or shared via WhatsApp/email.
Does the catalogue include usage instructions?
Yes—usage, ingredients and tips per product.
Support channels
WhatsApp, email and customer service phone.
Contact
How can I reach you via WhatsApp?
Support is provided directly via the number you register with.
Do you offer customer service by phone?
Yes, during working hours.
What are your working hours?
Weekdays 09:00–18:00, Saturday 10:00–15:00. Closed on public holidays